Cancellation Policy
Thank you for your interest in evprimespares.com! We understand that situations may change, and you may need to cancel your order. This policy outlines the process for cancelling an order and receiving a refund.
Order Cancellation:
- You can cancel your order before it ships by contacting our customer service team through support@evprimespares.com, or live chat (if available). Be sure to have your order number readily available.
- Once your order has shipped, cancellations are not guaranteed. However, you may still attempt to cancel by contacting customer service as soon as possible. We will do our best to accommodate your request if the order hasn't already been processed by the warehouse.
Cancellation Timeframes:
- Orders cancelled within 24 hours of placement: You will receive a full refund to your original payment method.
- Orders cancelled after 24 hours of placement but before they ship: You will receive a full refund minus a processing fee of [amount or percentage]. This fee covers the cost of processing your order.
Non-Cancelable Orders:
- In some instances, orders may not be eligible for cancellation. This includes:
- Custom-made or special order parts.
- Parts that have already been shipped.
- Parts with damaged or missing original packaging.
Refunds:
- Once your cancellation is confirmed, your refund will be processed within [number] business days. The refunded amount will be credited back to your original payment method.
- Depending on your bank's processing time, it may take an additional [number] business days for the funds to appear in your account.
We recommend:
- Review your order details carefully before submitting it.
- Contact us as soon as possible if you need to cancel your order.
- Keep a copy of your order confirmation and cancellation confirmation for your records.
Contact Us:
If you have any questions regarding this cancellation policy or need assistance cancelling your order, please don't hesitate to contact our customer service team through the following methods:
- Email: support@evprimespares.com
- Live Chat (if available)
